Satisfaction guaranty and shipping policy

Satisfaction guarantee

In Artist&Barcelona we hope you feel satisfied with your purchase and enjoy your new piece of art. For this reason, in case that when you receive your order it does not adjust to what you were expecting, you have 14 days to return it. The return will only be accepted if the order keeps its original packaging and the same conditions of the moment of reception. We only accept one change by order. In any case, we do not proceed with money refund. The item will be changed by another of the same or bigger price. The expenses generated by the collection and returning of the item are on behalf of the customer. In case the item is damaged, it should be return in the next 14 days to reception. The expenses of the substitution and re-shipping of the new product will be on behalf of Artist&Barcelona.

 

Shipping policy

Protection of the package

Each product is protected and packaged in a personalised way according to its characteristics in order to guarantee its proper condition. In case of orders with more than one item, each one of them will be protected individually and they will be shipped in one or more packages, depending on what is the best way. Shipping costs include manipulation and packaging expenses.

Shipping costs 

-   Free, if you pick up your order yourself in Barcelona at Av. Roma 35. From Monday to Friday during business hours.

-   Free, for orders from € 299 and with delivery within the Iberian Peninsula. 

-   Shipping rates are already closed for several European countries:



For shipments to other European countries or outside Europe, request the shipping budget to the e-mail abcn@artistsandbarcelona.com

Nacex is the company that manages and deals with the orders and they guarentee the quality of service and delivery by verifying that the packaging is in good conditions, without breakage or impacts. 

All deliveries or collection notices will be notified by SMS or by email.

 
How and where to pick up your oreders

- You can receive your order during working hours and at the address that best suits you.

-  You have the possibility to use the NACEX collection points. Your package will be delivered to the Nacex point you have selected. The Nacex point operator will ask for your ID to deliver your package.

 -  You can also pick up your order at the offices of   Avda Roma, 35 Barcelona. From Mondays to Fridays during working hours.

 Delivery deadlines

 
Peninsula: Photographs on Photo Paper

• 5 working days if we send it to your home or to a Nacex office.

• 3 working days if you pick it yourself at Av. Roma 35, 08028 Barcelona.

 

Peninsula: Photographs on other supports: dibones, methacrylates, framed:

 14 working days

Balearic Islands, France, Holand, Luxemburg, Italy, U.K and Austria from 10 to 21 working days depending on the support. We will inform you about the deadlines once you have made your order to.

Shipping countries

At the moment, Artist&Barcelona has closed shipping costs only for Spain and some other European countries. We send our products to any country in the world, just bear in mind that deliveries outside the European Union can be subjected to duties and additional import taxes. When you finish your order and get to the checkout page, if your order is big format or the destination is to a far geographic point or with special characteristics, you will see a pop up window where we will ask you to send us an e-mail to abcn@artistsandbarcelona.com , then we will send you a personalised shipping cost budget.

Tracking order

You can track your order at “My Account”. There you can check the status of your order in: fulfilled orders.

Processes before your order delivery

When fulfilling an order, we will send you a confirmation e-mail of your purchase. Once the package is ready to leave our warehouse, we will send you another email confirming its delivery.

Contact us

Do you have any doubts? Do you need any information about your order? Please contact us by e-mail: abcn@artistsandbarcelona.com. We will happy to help you!

General conditions

Prices and sale conditions shown in this website are informative and can be modified with no previous advice based on different criteria applicable by Artist&Barcelona. Nevertheless, any order that have been correctly filled through the correspondent sale form implies the application of the current prices and the general conditions existing at that moment. The purchaser is covered by the legal guarantees that protect him/her. Spanish is the language that will be used to formalise the contract and for the purchase process.